Frequently Asked Questions
Orders
No, you don’t need to create an account, you can place an order directly.
But it’s better to create an account. After you create an account you can: view status of your order, view order history, manage shipping addresses and payment methods, change your password, process returns, and see promotional discounts when available.
We provide free standard shipping for all products in our shop . And we make every effort to process your order within 72 hours. Orders will be delivered within 7 business days. Orders are not shipped or delivered on national holidays.
- If you want to cancel your order ,please reaching out to customer service team via our Contact Us information or by writing an email to support@thenaturalexpressions.com .
- Once your order has been shipped, we can neither cancel it nor reroute the package back to our facility. If you still do not want the item after it ships, you will have to return it according to our return policy.
- In case your order has not been received by our warehouse yet, we can change your shipping address as long as the address is in the same state. You can contact us by live chat or send an email to support@thenaturalexpressions.com . Please don’t forget to mention your order ID.
- Once the order has been shipped, no re-routing will be possible.
Shipping & Returns
We make every effort to process your order within 72 hours. Please only reach out to us if 3 business days have passed since you have placed your order. Please make sure to include your order ID. Then we can check the status of your order.
Please contact us and return it within 30 days after you receive in new condition. For more information, please look our return policy
All the products in our shop www.thenaturalexpression.com has 1 year for warranty since purchased.
If a Naturalexpressions product covered by one of these warranty options qualifies as a manufacturing defect, we will repair or replace the product without charge. Only original, unaltered, and unmodified materials and workmanship are covered by this warranty. Look more by our warranty Policy.